Delete your Alertix account

Alertix (alertix.app and the Alertix mobile app) is a trading name of Nabbit Limited, a company registered in England and Wales (company number 17359216). This page explains how to have your account and the data attached to it deleted.

How to delete your account

In the app: sign in, open the Account screen and tap Delete account at the bottom. The account is deleted straight away; if anything cannot be removed at once, we finish it by hand.

By email:

1. Email support@alertix.app from the address you signed up with, with Delete my account as the subject. Sending from that address is how we confirm the request is yours.
2. We reply to confirm, then erase the account. Requests are completed within one month and usually within a few working days.

If you have a membership bought in the app, cancel it first in the Google Play or App Store subscription settings on your phone. Deleting the account does not cancel a store subscription, because only the store can do that. Deleting your account ends a membership bought on the website immediately, and no further payments are taken; if you want to keep it until the end of the period you have paid for, cancel it first and delete the account later.

Stopping alerts without deleting your account

You do not have to delete the account to stop hearing from us. In the app, open an event you track and turn off email and push, or choose Stop tracking to remove that event and its settings. Every alert email also carries an unsubscribe link. These remove the alert data for that event and leave the rest of the account in place.

What is deleted

• Your email address and the account it identifies.
• Every event you track and its settings: dates, ticket types, price cap, seating preference, tickets together.
• Push-notification registrations for every device on the account.
• The record of alerts we have sent you.
• Your chat profile: display name and avatar. Messages you posted in the app's chat rooms are not removed automatically and keep the name shown when you posted them; if you want them removed too, email us and say so.
• Waitlist and event-request entries, email preferences, and reminders about unfinished sign-ups or checkouts.

What we keep

• Payment and invoice records - kept for as long as UK tax and accounting law requires. These are held by us and by our payment providers (Stripe for website payments, Apple or Google for purchases in the app), and are not used to contact you.
• Support correspondence - emails you sent us, and our internal notes of your requests, kept as a record of what was asked and done.
• Technical logs - server logs that may contain an IP address or email address, kept as long as needed to run, secure and fix the service.

Copies may also remain in our backups and in records from earlier versions of our systems, which we do not use to contact you, and service providers we use, listed in our privacy policy, may keep records under their own policies. If you want any of that erased as well, say so in your email.

Your other rights

Under UK data protection law you can also ask for a copy of your data, have it corrected, or object to how we use it. Email support@alertix.app. Our privacy policy explains what we collect and why. You can also complain to the Information Commissioner's Office at ico.org.uk.