Terms of Service

1. About Alertix

Alertix is an independent notification service that monitors publicly available ticket listings on official ticketing channels (such as event resale portals, AXS, and Twickets) and alerts subscribers by email and/or push notification when availability is detected. Alertix is not affiliated with, endorsed by, or connected to any event, artist, venue, tournament, or ticketing platform that it monitors.

Alertix is a trading name of Nabbit Limited, a company registered in England and Wales (company number 17359216). Registered office: 64, International House Nile Street, London, United Kingdom, N1 7SR. In these terms, "Alertix", "we", "us" and "our" mean Nabbit Limited.

We do not sell, resell, or broker tickets. All ticket purchases are made directly on the official ticketing platform under your own account. Some platforms require their own account or eligibility (for example, a myWimbledon account for the Wimbledon resale portal) to complete a purchase.

2. Service description

When subscribed, you receive alerts generated by our automated monitoring system. The speed and frequency of checks depend on the plan you purchase. We make reasonable efforts to deliver alerts as quickly as possible, but we do not guarantee any particular delivery time or that alerts will result in a successful ticket purchase.

3. No guarantee of availability

Ticket availability on the platforms we monitor is outside our control and can be extremely limited. Tickets often sell within seconds of appearing. By using Alertix, you acknowledge that we cannot guarantee you will obtain tickets, that any particular event or date will have tickets released, or that the monitored platforms will operate without interruption.

4. Payment, cancellation and refunds

On the website, payments are processed by Stripe. Prices are charged in the currency shown at checkout, which may be pounds sterling, euros, US dollars or Australian dollars depending on where you are.

In the Alertix app, purchases are billed by Apple (App Store) or Google (Google Play) in the currency and at the price the store shows you, and are also subject to that store's terms.

Event passes are one-time charges covering alerts for a specific event or period. They do not renew automatically.

Membership is a recurring subscription, billed for the period shown when you join, that renews automatically until cancelled. A membership bought on the website can be cancelled at any time from your account page or the Stripe billing portal. A membership bought in the app can only be cancelled in your phone's subscription settings (App Store or Google Play), because the store manages the billing. Either way, your membership stays active until the end of the period you have already paid for and no further payments are taken. Deleting your Alertix account ends a website membership immediately, but does not cancel an app-store subscription.

Your 14-day cancellation right. As a consumer you have the right to cancel within 14 days of purchase without giving a reason, under the Consumer Contracts Regulations 2013. Because alerts are a digital service that begins immediately, you agree that the service starts within the cancellation period. If you cancel a website purchase within 14 days, we will refund what you paid less a proportionate amount for the period of service already provided. To cancel, email support@alertix.app.

App purchases. Because Apple and Google take payment for purchases made in the app, refunds for those purchases are handled through the store, under its own refund rules (for Apple, at reportaproblem.apple.com; for Google, through Google Play). If you need help with an app purchase, contact support@alertix.app and we will help where we can. This does not affect your statutory rights.

Outside the 14-day period, contact support@alertix.app if you are unhappy with the service and we will review refund requests for website purchases on a case-by-case basis. If you initiate a chargeback or payment dispute, we may revoke access to the service. Nothing in these terms affects your statutory rights.

5. Your obligations

• Provide a valid email address capable of receiving alerts.
• Maintain any accounts required by the official ticketing platforms you buy from, and comply with those platforms' own terms.
• Use the alerts for personal ticket purchases, not for automated scraping or reselling.

6. Data and privacy

We collect the email address you provide and any push-notification tokens you grant, to deliver alerts and manage your account, and we use some data to measure and run our own advertising. We do not sell your personal data. For full details of what we collect, why, who we share it with, and your rights, see our Privacy Policy.

7. Changes to the service

We may modify or discontinue features of the service at any time. We will make reasonable efforts to notify active subscribers of material changes that affect the alerts they receive.

8. Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the service is limited to the amount you paid for your current plan. We are not liable for missed tickets, delayed alerts, platform outages, or any indirect or consequential losses. Nothing in these terms excludes liability that cannot be excluded by law.

9. Contact

Questions about these terms? Email support@alertix.app or write to Nabbit Limited, 64, International House Nile Street, London, United Kingdom, N1 7SR.