Terms of Service

1. About Alertix

Alertix is an independent notification service that monitors the Roland-Garros resale portal at tickets.rolandgarros.com and alerts subscribers by email and/or push notification when availability is detected. Alertix is not affiliated with, endorsed by, or connected to Roland-Garros, the Federation Francaise de Tennis, or any related tournament entities.

We do not sell, resell, or broker tickets. All purchases are made directly through the Roland-Garros resale portal. You must have a valid tickets.rolandgarros.com account to buy when a ticket reappears.

2. Service description

When subscribed, you receive alerts generated by our automated monitoring system. The speed and frequency of checks depend on the plan you purchase. We make reasonable efforts to deliver alerts quickly, but we do not guarantee any specific delivery time or that an alert will lead to a successful ticket purchase.

3. No guarantee of availability

Ticket availability on the Roland-Garros resale portal is outside our control and can be extremely limited. Tickets may disappear within seconds. By using Alertix, you acknowledge that we cannot guarantee you will obtain tickets, that any particular court or day will have tickets released, or that the resale portal will operate without interruption.

4. Payment and refunds

All fees are one-time charges processed through Stripe. Prices displayed on the Roland-Garros pages are in GBP; Stripe Checkout can present local currency where available.

If you are unhappy with the service, please contact support@alertix.app and we will review refund requests on a case-by-case basis.

5. Your obligations

• Provide a valid email address capable of receiving alerts.
• Maintain your own Roland-Garros account and comply with the resale portal rules.
• Use the alerts for personal purchases, not for scripted automation or reselling.

6. Data and privacy

We collect the email address you provide and any push-notification tokens you grant solely to deliver alerts and manage your account. We do not sell your data.

7. Changes to the service

We may modify or discontinue features of the service at any time. We will make reasonable efforts to notify active subscribers of material changes that affect the alerts they receive.

8. Liability

To the fullest extent permitted by law, Alertix's total liability for any claim arising out of or relating to the service is limited to the amount you paid for your current plan. We are not liable for missed tickets, delayed alerts, portal outages, or any indirect losses.

9. Contact

Questions about these terms? Email support@alertix.app.