Alertix Roland-Garros FAQ

Question 1

Is Alertix affiliated with Roland-Garros?

Accepted Answer

No. Alertix is an independent third-party monitoring service. We are not affiliated with, endorsed by, or connected to Roland-Garros, the Fédération Française de Tennis, or any related tournament entities. We simply monitor publicly available ticket listings on the resale portal and alert you when tickets appear.

Question 2

What is the Roland-Garros resale portal?

Accepted Answer

The Roland-Garros resale portal (tickets.rolandgarros.com) lets buyers resell and purchase tickets at face value. There is no ballot gate - any authorised account can buy. Release timings are unpredictable throughout each day, and these windows are what we monitor 24/7.

Question 3

How fast are the alerts?

Accepted Answer

Within seconds of tickets appearing in the Roland-Garros resale portal. Alerts are delivered by email, and if you add Alertix to your iPhone home screen you can enable push notifications too. The exact speed depends on your chosen monitoring frequency, down to every 10 seconds on our premium plan.

Question 4

Do I need to have entered a ballot?

Accepted Answer

No - the Roland-Garros resale portal is open to any account holder. You just need an account on tickets.rolandgarros.com to purchase a ticket when it reappears.

Question 5

Why is there a cost for this service?

Accepted Answer

Running a 24/7 monitoring system requires significant infrastructure - servers, bandwidth, instant email delivery, and push notification infrastructure. The fee covers these operational costs while giving you a major speed advantage over manual checking.

Question 6

How much does Alertix cost?

Accepted Answer

Current one-time plan prices are Basic £2.50, Standard £5, Fastest £10. You choose your monitoring speed after setting up your alert preferences, and there are no recurring subscription fees.

Question 7

What if I don't get tickets despite the alerts?

Accepted Answer

Alertix provides monitoring and alerts only - we dramatically increase your chances compared to manual checking, but we cannot guarantee ticket availability. Tickets sell out extremely fast, sometimes in under 60 seconds. We give you the best possible head start.

Question 8

What if alerts go to my spam folder?

Accepted Answer

Check your spam/junk folder after signing up and mark our emails as "not spam". We also recommend adding our sender address to your contacts.

Question 9

What exactly do you monitor?

Accepted Answer

We monitor the Roland-Garros resale portal at tickets.rolandgarros.com - where returned tickets are listed at face value. We check for newly available tickets and immediately alert you with details and a direct link.

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